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FAQ’s

Returns

Since our products are made on-demand (printed as they come in), we don’t offer returns and exchanges.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at bigskystore@nullbigskyfitness.com with photos of wrong/damaged items within 1 week after receiving your order and we’ll sort that out for you. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. 

For more info on returns, please read our Return Policy.  

Delivery

Since our products are made on-demand (printed as they come in), you’ll typically have your order in 7-14 days, provided there are no holiday or covid related shipping delays.

We work with an on-demand order fulfillment company with facilities worldwide!

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at bigskystore@nullbigskyfitness.com with your order number.

If you did find a mistake in your delivery address, once the package is sent back to the return address, we can reship the order, but shipping will be at your own cost.

Orders

You’ll receive a tracking link via email when your order ships out.

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at bigskystore@nullbigskyfitness.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

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