Since our products are created on-demand (printed as orders come in), we do not offer returns or exchanges. We do not refund orders for buyer’s remorse. Refunds are only offered to customers that receive the wrong items or damaged items.
Any claims for misprinted/damaged/defective items must be submitted within 1 week after the product has been received. For packages lost in transit, all claims must be submitted no later than 1 week after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to Printful’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to Printful’s facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
If you haven’t submitted an updated address within 4 weeks of the estimated delivery date, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Lost in Transit – If you believe your order may have been lost in transit, before getting in touch with us, please help us out by doing the following:
- Refer to your tracking link in your shipping confirmation email for any delays or updates in shipping
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If you did find a mistake in your delivery address, once the package is sent back to the return address, we can reship the order, but shipping will be at your own cost.
If your shipping address was correct and we conclude that your package was lost in transit, Printful will usually cover the costs of reprinting and shipping replacement orders to the same address. If the shipment’s tracking states that it was delivered, please note that we do not cover refunds due to carrier errors.
If the shipping address was correct, and you’ve already completed the above steps, get in touch with us at email@example.com with your order number.
Returned by Customer – Any claims for misprinted/damaged/defective items must be submitted to firstname.lastname@example.org with pictures of the item within 1 week after the product has been received. The request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible. We do not refund orders for buyer’s remorse.
Returns may only be sent to the return address listed on the package. We do not process any returns in club. The return address is set by default to the Printful facility. When we receive a returned shipment, an email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful’s facility isn’t used as the return address, we cannot be responsible for this order.
Therefore, Big Sky reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs.